FLOW DOWN® items: dispatched within 1-3 working days.

Other products and custom-made items: the lead time can vary – you will find the exact details in the product description.

Yes, we offer international shipping.
Please note that body parts from Maxton Design unfortunately cannot be shipped abroad.

As soon as your order has been dispatched you receive a shipping confirmation e-mail with a tracking number, so you can follow your parcel at any time.

Please note that it can take up to 24 hours for the tracking information to update. If tracking is not available straight away, don't worry – just check again later.

Yes, we ship with DHL to Packstation lockers in Germany.

Make sure you enter your post number and the Packstation number correctly in the delivery address.

Many of our products come with fitting instructions or a YouTube video showing the installation. Have a look at our channel:

YouTube: https://www.youtube.com/@flow_down

We sell products with a material certificate, part certificate, ABE, part type approval (TTG) and ECE approval. Which type of approval a part has is stated in the respective product description.

Yes! You can book the fitting service either directly under the product or in the Services category.

If the fitting option is missing on a product, just contact our support! We will help you.

Workshop & location:

FLOW DOWN®
Hermann-Drescher-Weg 6E, 45329 Essen, Germany

Yes, we also fit tuning parts you bring yourself.

Please note that in this case we cannot provide any warranty on the parts themselves. Contact us in advance so we can discuss the details.

To book an appointment you can reach us via the support chat or by phone. We are here for all your questions and will find a suitable slot for you.

You can return your order within 14 days. Please enclose the returns form with the parcel.

Return address:
FLOW DOWN®
Hermann-Drescher-Weg 6E
45329 Essen, Germany

Please note: for organisational reasons returns can only be processed with a fully completed returns form.